Seller Identification

The offer and sale of products under the “Azienda Agricola Mariangela Prunotto” brand concluded remotely through the website www.mprunotto.com (hereinafter referred to as the “Website”) is governed by the following general terms and conditions of sale (hereinafter referred to as “General Terms and Conditions of Sale”).

The products offered on the Website are sold by Azienda Agricola Mariangela Prunotto (hereinafter referred to as “Seller”), an Italian company with registered office in Alba (CN) – 12051 – Italy, Via Osteria 14, VAT and Tax Code 03091730048 and registration number in the Cuneo Business Register, represented by its legal representative pro tempore, Ms. Mariangela Prunotto, Tax Code PRNMNGPRNMNG4S51A124P, License/authorization at the Chamber of Commerce of Cuneo (CN).

Art. 1 – Definitions

1.1 The term “online or distance selling contract” refers to the sales contract for the Seller’s tangible movable goods, entered into between the Seller and the Customer within a distance selling system using electronic means, organized by the Seller.

1.2 The term “Customer” refers to the natural person who makes the purchase, as per this contract, for purposes not related to any commercial or professional activity, over 18 years of age. The resale or transfer of products purchased on the Website for any commercial or professional purpose is expressly prohibited.

1.3 The term “Seller” refers to the entity identified above or the entity selling goods through the website.

1.4 The term “Products” refers to the goods directly produced by Azienda Agricola Mariangela Prunotto offered for sale on the online shop, called Shop of Azienda Agricola Mariangela Prunotto, for distance selling.

1.5 The use of the distance selling service is exclusively governed by these General Terms and Conditions of Sale published on the Website and in force at the time of purchase.

1.6 Any modifications and/or additions to the Terms of Sale will be effective exclusively in relation to purchases made after the date of publication of the new version of the General Terms and Conditions of Sale. The replacement of these General Terms and Conditions of Sale with a new version implies their automatic inapplicability, ineffectiveness, and unenforceability against the Seller in relation to purchases made after their removal from the Website, even if these General Terms and Conditions of Sale were still consultable and/or accessible to the public through other websites, different from the one indicated above. The Seller reserves the right to make modifications and/or additions to these General Terms and Conditions of Sale at any time.

1.7 The products offered for sale on the Website can only be purchased if delivered in Italy.

Art. 2 – Object of the Contract

2.1. Through this contract, the Seller sells and the Customer purchases remotely, through electronic means, the tangible movable goods presented and offered for sale on the website www.mprunotto.com

2.2. The products mentioned in the previous point are illustrated, with specific and detailed indication of their characteristics, in the “Products” or “Online Shop” section of the web portal.

Art. 3 – Product Availability

3.1 The Customer acknowledges that the products offered by the Seller on the Website (hereinafter referred to as “Products”) may be subject to variable availability and is therefore aware that the Seller will need to verify their actual availability at the time of purchase.

3.2 The Seller ensures, through the electronic system used, the processing and fulfillment of orders, subject to product availability and warehouse stock.

3.3 If an order exceeds the available quantity, the Seller will notify the Customer via email that the item is no longer available for reservation or will indicate the waiting times to obtain the chosen item, asking whether they wish to confirm the order or not.

3.4 In this case, the Seller’s computer system will confirm the registration of the order as soon as possible by sending the Customer a summary email.

3.5 The Seller reserves the right to vary the Products offered for sale on the Website at any time, without prior notice.

Art. 4 – Purchase Procedure

4.1 Each Product offered for sale on the Website can be viewed through a specific link that allows viewing of the product photographs or its packaging, description, ingredients, additional information required by law, and unit price.

4.2 Products chosen by the Customer will be placed in a specific section (hereinafter referred to as the “Cart”). The description of the Products, along with one or more photographs, will be included in the Customer’s Cart.

4.3 The Products offered for sale are artisanal, therefore the Customer acknowledges that the Product image published on the Website may not exactly match the Product delivered to the Customer. Some variations are possible due to the technical characteristics and color resolution of the device used by the Customer. Consequently, the Seller will not be responsible for any differences in the graphic representations of the Products shown on the Website.

4.4 By accessing the cart section, the Customer can view the selected products and the total price of the purchase order. Before confirming the order proposal, the Customer must verify the correctness of the number and type of products listed therein. After verifying the order’s correctness, the Customer must complete the purchase form according to the instructions provided on the Website.

4.5. The purchase procedure will conclude when the Customer, by selecting the appropriate button, gives final confirmation of the order which will then be transmitted to the Seller for consequent activities. After order validation, the Customer cannot make changes.

4.6 To confirm the order, the Customer must declare having read and accepted these General Terms and Conditions of Sale as well as the privacy policy. At the end of the purchase procedure, it is advisable for the Customer to save or print the General Terms and Conditions of Sale.

4.7 The purchase procedure must be completed in full; otherwise, the order cannot be correctly transmitted and processed by the Seller.

4.8 The Customer’s orders and data necessary for purchase will be archived by the Seller for the period and under the conditions provided by the regulations in force at the time. Any use of data for purposes other than purchase will be subject to prior and express consent from the Customer, based on the conditions specified in the privacy policy published on the Website.

4.9 The Customer is aware of being responsible for the correctness and truthfulness of all data entered on the Website or otherwise used during purchase.

Art. 5 – Contract Conclusion

5.1 After order confirmation, the order is sent to the Seller for processing and cannot be further modified or cancelled.

The order placed by the Customer will be processed by the Seller only if the entire purchase procedure has been completed regularly, without any error being highlighted by the Website. After placing the order, the Customer will receive an email in which the Seller will communicate receipt of the order. This email should not be understood as order acceptance. Order acceptance and, therefore, contract conclusion will take place as provided in the following point 5.2.

5.2 Following the conclusion of the contract, the Customer receives the confirmation email from Azienda Agricola Mariangela Prunotto. The confirmation email will be sent to the address indicated by the Customer in the purchase form and will contain the confirmation and summary of the purchase conditions.

5.3 The Seller reserves the right not to accept an order placed by a Customer in the following cases:

a) unavailability, even temporary, of the Products included in the Order;

b) existence of a legal dispute between the Seller and the Customer relating to a previous order;

c) if the Customer has previously violated the General Terms and Conditions of Sale or has not fulfilled their obligations;

d) if it has emerged that the Customer purchases the Products for the purpose of reselling or transferring them for commercial or professional purposes.

5.4 In the above cases, the Seller will communicate via email to the Customer, within 60 (sixty) days from the date of actual receipt of the Order Proposal, any cancellation of received orders. In this case, no Order Proposal shall be considered accepted by the Seller and no contract shall be considered concluded between the Seller and the Customer.

5.5 In case of partial unavailability of the ordered Product, before receiving the Confirmation email, the Customer will be able to choose whether to receive only the available Products or cancel the entire order. If the cancellation is only partial, the Customer will only be charged the amount, including all shipping costs, related to the Products actually purchased.

Art. 6 – Prices

6.1 All product sales prices indicated on the website are expressed in Euros and constitute an offer to the public pursuant to art. 1336 of the Civil Code.

6.2 The total amount of the price shown in the Cart total includes shipping costs within Italian territory.

6.4 For non-EU countries, shipments are excluded. However, in this case, the Customer may contact the Seller for information about the possibility of sale, conditions, and shipping costs.

6.5 Delivery charges amount to €12.00 and constitute a fixed cost for all shipments with delivery in Italy (Vatican City and Republic of San Marino included).

6.6 The Customer will be charged the prices published on the Website and shown in the Cart at the time of order confirmation, provided that the ordered Products are available at that time. The Seller reserves the right to modify the prices of Products offered for sale on the Website at any time and without notice.

6.7 The Seller accepts only the payment methods expressly indicated on the Website, including PayPal and Satispay. Sensitive payment data is managed by the respective providers as external data processors, in compliance with GDPR.

6.8 For payment through the aforementioned payment service providers, the Customer confirms and guarantees to be the holder of the account used for the purchase.

6.9 All communications relating to payments are made using third-party encryption systems protecting the transactions carried out (e.g., PayPal payment system).

6.10 Any refund to the Customer will be credited through the same payment method used during purchase. The Seller, in case of exercise of the right of withdrawal, will therefore refund the purchase price immediately after receiving the return of the sold item and verifying its condition.

Art. 7 – Proof of Transaction

7.1 The Parties accept electronic evidence in the framework of their relations (email, back-up, etc.). The parties agree that the data recorded by the Seller is proof of all Customer transactions on the site. The data recorded by the payment system is proof of financial transactions. Contractual evidence.

Art. 8 – Delivery Times and Methods

8.1 The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the signature of the Customer or their designee will be required.

8.2 For security reasons, the Seller will not process any order addressed to a post office box nor accept any order where it is not possible to identify the natural person who is the recipient of the order and their address.

8.3 The Products sold on the Website can only be purchased and delivered in the Countries indicated in art. 1.7. Therefore, any orders with shipments to be made outside these Countries will be automatically rejected during the order processing procedure.

8.4 Shipping costs will be expressly indicated at the conclusion of the Order completion procedure and prior to the selection of order confirmation by the Customer.

8.5 The maximum term within which the Seller must deliver the purchased Products, except in cases of force majeure or fortuitous events, is 60 (sixty) days from the date of contract conclusion.

8.6 If the Seller does not deliver the ordered Products within the above term, the Customer may request the Seller to make delivery within an additional term appropriate to the circumstances and in any case not less than 90 days, pursuant to current regulations, without prejudice to the Customer’s right to immediately terminate the contract if the ordered Product is not delivered within any supplementary term indicated.

8.7 The Seller reserves the right to split an order into multiple shipments, according to Product availability. In this case, the Seller will inform the Customer via email and may charge the price to the Customer separately for only the Products actually shipped or in a single solution.

8.8 When the purchased Product is shipped, the Customer will receive an email at the address indicated in the order. This email will contain a shipment tracking code and an exclusive link that will allow real-time monitoring of the delivery. Azienda Agricola Mariangela Prunotto is available to provide customer assistance for shipping and delivery issues. The customer can contact the Seller directly using the contacts present on this Website.

8.9 The Customer will assume the risk of loss or damage to the Products only when they, or a third party designated by them and different from the carrier, physically takes possession of such Products. Upon delivery, the Customer must verify that:

a) the number of packages delivered corresponds to what is indicated in the transport document attached to the shipped goods;

b) the packaging is intact and not altered, including in the closing tapes if present.

8.10 If the delivered goods show any damage presumably caused by transport, the Buyer can refuse delivery and immediately notify the Seller, who will make the necessary complaints to the shipper, arranging for a new shipment once the contested goods have been received back.

8.11 If the customer decides to accept the delivery anyway, despite the packaging being seriously damaged and/or tampered with, in order to safeguard their rights, they must contest the unsuitability of the package to the courier, writing “SPECIFIC INSPECTION RESERVE FOR GOODS DAMAGED DUE TO…” (indicating the reason for the reserve in question) on the delivery document, of which they must keep a copy. Please also take some photographs as proof of damage.

8.12 In case of non-delivery of Products, due to absence of the Customer and/or their designee at the indicated address, the courier appointed by the Seller will make 2 additional delivery attempts within a maximum of 5 days. If this term expires without the Products being delivered due to Customer unavailability/absence, the order will be automatically cancelled by the Seller without the latter being held responsible for non-delivery. In this case, the Products will be returned to the Seller who may retain the amount already paid by the Customer relating to the cost, and it will be up to the Customer to contact the Seller to agree on what to do.

Art. 9 – Limitations of Liability

9.1 The Seller accepts no liability for service disruptions related to the delivery of goods by courier, due to force majeure (including disruptions arising from epidemics and/or pandemics) or unforeseen circumstances.

9.2 The Seller cannot be held liable to the Customer—except in cases of willful misconduct or gross negligence—for disruptions or malfunctions related to the use of the internet outside its own control or that of its subcontractors.

9.3. The Seller shall also not be liable for any damages, losses, or costs incurred by the Customer as a result of non-performance of the contract for reasons not attributable to the Seller.

9.4. The Seller assumes no responsibility for any fraudulent or unlawful use by third parties of credit cards, checks, or other means of payment for the purchase of products, provided the Seller demonstrates it adopted all possible safeguards according to the best knowledge and experience available at the time and the ordinary diligence required.

Art. 10 – Supplier’s obligations for defective products, proof of damage, and compensable damages

10.1. The Seller cannot be held liable for consequences arising from a defective product if the defect is due to the product’s compliance with a mandatory legal rule or binding measure, or if the state of scientific and technical knowledge at the time the producer placed the product on the market did not yet allow the product to be considered defective.

10.2 No compensation shall be due if the injured party was aware of the product’s defect and the resulting danger and nevertheless voluntarily exposed themselves to it. Likewise, defects arising from improper and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), negligence, or misuse are not attributable to the Seller’s liability.

10.3 In any case, the injured party must prove the defect, the damage, and the causal link between the defect and the damage.

Art. 11 – Product conformity

11.1. Once delivered, the Products must be checked by the Customer to ensure they match the Products ordered and show no obvious defects or damage to the packaging. The legal guarantees of conformity provided by current regulations apply to the sale of the Products.

11.2. In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity, free of charge, by repair or replacement, or to an appropriate price reduction or termination of the contract.

The Customer may request, at their choice, that the seller repair or replace the goods, in both cases free of charge, unless the remedy requested is objectively impossible or disproportionately burdensome compared to the other.

One of the two remedies is considered disproportionately burdensome if it imposes unreasonable expenses on the seller compared with the other, taking into account:

a) the value the goods would have if there were no lack of conformity;

b) the extent of the lack of conformity;

c) the possibility that the alternative remedy can be pursued without significant inconvenience to the consumer.

If manufacturing defects or lack of conformity are present, the Customer shall be entitled to replacement of the product at no additional cost, unless the requested replacement is objectively impossible. In that case, the Customer may request a refund of the price paid or a reduction of the purchase price.

11.3 As these are perishable goods, the Customer is required to report the lack of conformity within 15 days from the date the defect was discovered and, therefore, from the time the goods were received.

11.4 To report the presence of defects and non-conformities in the Products and obtain one of the remedies listed above, the Customer may contact the Seller at the addresses indicated in Article 12 below.

11.5 The Seller will indicate to the Customer the procedures to follow to obtain the remedies provided by law, also taking into account the type of Product and its product category.

Art. 12 – Warranty and support procedures

12.1 For the purposes of this contract, consumer goods are presumed to be compliant with the contract if, where relevant, the following circumstances coexist:

a) they are suitable for the use to which goods of the same type are normally put;

b) they conform to the description given by the seller and possess the qualities of the goods that the seller presented to the consumer as a sample;

c) they display the usual qualities of goods of the same type, in light of the public statements made by the seller concerning the specific characteristics of the goods.

In the event of a lack of conformity, the customer may request, alternatively and free of charge, under the conditions indicated below, the replacement of the purchased goods, a reduction of the purchase price, or termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the seller pursuant to Article 130, paragraph 4, of the Consumer Code.

12.2 The request must be sent in writing to info@mprunotto.com. The seller will indicate its willingness to proceed with the request, or the reasons preventing it from doing so, within fifteen (15) working days of receipt.

12.3 In the same communication, if the seller has accepted the Customer’s request, it will indicate the methods for shipping or returning the product, as well as the timeframe for the return or replacement of the defective product, where replacement is impossible or excessively burdensome.

12.4 In the same communication, where the seller has accepted the customer’s request, it must indicate the proposed price reduction, or the procedures for returning the defective product. The methods

12.5 With regard to any damage caused by a defective product, the provisions of European Directive 85/374/EEC and those of the Consumer Code, as subsequently amended, shall apply.

Art. 13 – Customer support

13.1 The Seller provides pre- and post-sales support. Therefore, the customer may request any information from the Seller via the contact details provided on this Website.

Art. 14 – Purchaser’s obligations

14.1 The Purchaser undertakes to pay the price of the purchased goods within the time and in the manner indicated in the contract.

14.2 The information contained in this contract has already been viewed and accepted by the Purchaser—who acknowledges as much—before confirming the purchase, through online procedures.

Art. 15 – Right of withdrawal and how to exercise it

15.1 If the Customer is a Consumer (meaning any natural person acting on the site for purposes unrelated to any business or professional activity carried out), they have the right to withdraw from the contract, without penalty and without giving any reason, by notifying the Seller within five (5) days from the day on which the Customer or a third party designated by the Customer, other than the Carrier, receives the ordered goods and takes physical possession of them.

15.2 To exercise the right of withdrawal, the Customer must inform the Seller of their decision by sending an email to info@mprunotto.com .

15.3 To meet the withdrawal deadline, it is sufficient to send the notice regarding the exercise of the right of withdrawal before the withdrawal period expires.

15.4 In the event of withdrawal, all payments made to the Seller will be refunded to the Customer, excluding delivery costs and any additional costs arising from the Customer’s choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and in any event no later than 14 days from the day on which the Seller is informed of the withdrawal. Such refunds will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise.

15.5 The refund may be withheld until the goods are received or until the Customer has provided proof of having returned the goods, whichever is earlier. Goods must be returned in their original packaging or, at a minimum, packaging of equal safety to prevent any potential damage during transport.

15.6 If the goods covered by the contract have been received, the Customer must return or deliver the goods to the Seller at the premises of Azienda Agricola Mariangela Prunotto without undue delay and in any case within 10 days from the day the Customer informed the Seller of their withdrawal from the contract. Collection will be carried out by the carrier appointed by Azienda Agricola Mariangela Prunotto, according to the instructions the Customer will receive from the Seller.

15.7 The deadline will be deemed met if the goods are returned within 7 days from the notification of withdrawal.

15.8 In the event of partial deterioration of the goods, the Customer will be responsible for the decrease in the value of the goods.

Art. 16 – Storage and access to contractual documentation

16.1 The Customer must review the contractual documentation within the Site in the section GENERAL TERMS AND CONDITIONS OF SALE.

Art. 17 – General terms of sale

17.1 These terms of sale are deemed fully accepted by the client/customer upon placement of the order.

17.2 In cases of force majeure and/or similar events that prevent or delay production, Azienda Agricola Mariangela Prunotto may reduce the order quantity or make partial deliveries and thus postpone the shipping date or cancel the sale, without the client being entitled to compensation and/or indemnity of any kind. Due to artisanal processing, individual items may vary, and such differences cannot give rise to claims. It is the buyer’s responsibility to carry out the necessary qualitative and quantitative checks of the goods upon acceptance.

17.3 Any product issues and/or irregularities must be reported within seven (7) days of delivery to Azienda Agricola Mariangela Prunotto.

Art. 18 – Correction of any data entry errors

18.1 If data are incorrect or incomplete compared to the standard, an error message will appear informing the Customer of the need for correction or completion.

18.2 The online sale of the products on this site is governed by Italian law and, in particular, by the Civil Code, the Consumer Code, and Regulation (EU) no. 2016/679.

Art. 19 – Conclusion of the contract

19.1 The online contract is considered concluded when the service recipient has received from the provider, by electronic means, the acknowledgment of receipt of the order acceptance.

Art. 20 – Privacy protection

20.1 Providing personal data for online sales is mandatory as it is necessary for processing orders, shipping, and invoicing. This information is strictly confidential.

20.2 Failure to provide information results in automatic rejection of the order. The Seller undertakes not to disclose information provided by its customers to third parties. Such information is used solely for internal purposes, namely order management, invoicing, service, creditworthiness, marketing, or personalized advertising, without limitation. For this purpose, please refer expressly to the privacy policy applied by Azienda Agricola Mariangela Prunotto in accordance with Regulation (EU) no. 2016/679.

Art. 21 – Intellectual property

21.1 All texts, comments, illustrations, and images reproduced on the Website www.mprunotto.com are protected by copyright. All rights reserved.

21.2 Any partial or total reproduction without the Seller’s consent is expressly prohibited. The purchase of products does not in any way entail the transfer or granting of intellectual property rights.

Art. 22 – Governing law

22.1 For all matters not expressly provided for herein, the provisions in force under Italian law shall apply and, in particular for consumers, the provisions of Section II, Chapter I, Title III of Legislative Decree no. 206/2005 and subsequent amendments and additions (Consumer Code).

Art. 23 – Exclusive jurisdiction in case of disputes

23.1 In the event of disputes concerning the application, interpretation, performance, and breach of the purchase contracts set out in these general terms and conditions of sale, jurisdiction shall lie with:

a) For disputes between Azienda Agricola Mariangela Prunotto and Italian end consumers, the court of the consumer’s place of residence;

b) For companies or professional users, the court with jurisdiction over Azienda Agricola Mariangela Prunotto.

Last updated: October 1, 2025.